Privacy Policy
This policy describes how Yokogawa handles information submitted through website inquiries, product requests and calibration service forms.
Information you provide
Inquiry forms may ask for your name, company, contact details, country, request type and measurement requirement. You may also provide model numbers, serial numbers, process conditions, calibration dates and documentation requirements when they are needed for a useful technical response.
How information is used
Yokogawa uses inquiry information to respond to product selection questions, route calibration requests, prepare service guidance and clarify documentation needs. The details may also help identify the appropriate regional contact or technical specialist.
Technical details in inquiries
Measurement requests may include operating ranges, process media, output protocols, approval regions, serial numbers or calibration dates. These details are used to understand the request and should not include confidential plant drawings, controlled technical data or sensitive production information unless a secure exchange method has been arranged.
Sharing
Information may be shared with service partners or regional support teams when they are needed to respond to your request. Yokogawa does not ask visitors to include sensitive production secrets in a general website form. If a confidential file is required, request a secure exchange method first.
Security
Yokogawa uses reasonable administrative and technical measures to protect inquiry information. No website form can guarantee absolute security, so visitors should limit submissions to the information needed for routing, product selection or service planning.
Retention
Inquiry records may be retained while a quotation, support case or service discussion remains active. Records may also be kept where business, tax, compliance or dispute-resolution obligations require them.
International routing
Because measurement support may involve regional sales, calibration partners or technical specialists, inquiry details may be routed across borders. The purpose of that routing is to answer the request with the correct product, service or documentation expertise.
Your choices
You may request correction or removal of contact details where applicable. Some information may need to remain in business records if it is tied to a confirmed transaction, calibration service or required compliance history.